• Internal Crisis Communications

    Why effective internal crisis communication is important

    Your employees are perhaps your most important 'stakeholders' during a crisis. Poor internal crisis communications can undermine all your efforts to manage a crisis externally, and the lack of trust, low morale, employee turnover and poor customer relations that result can compound the issues you face.

    So see your employees as your front line to the world. Keep them informed, up-to-date and involved in your organization's response to the crisis. Read on for some ideas for internal crisis communications - before, during and after an emergency.

    Good employee communications can avoid a crisis in the first place.

    Crises seem to come from nowhere. However, very often they are the result of bad practices or issues which have been smoking for some time. Your leadership team may not have known about them, but your employees almost certainly will have.

    Remind people at least once a year about the policies and processes your organization has in place. For example, tell them about your health and safety, security and financial systems and methods and what they should do if they have an issue.

    Raise the profile of important messages. Digital signage on screensavers is a great visual way to raise the profile of essential words. Think legal compliance, financial compliance, health, and safety. A compliance desktop alert is another useful way to ensure employees read and acknowledge urgent messages. And an online forum that allows anonymous posts can let employees 'blow the whistle' and bring smothering issues to the surface so that you can address them before they become a crisis.

    Planning is the key to effective internal crisis communication.

    Set up internal crisis communications channels.

    Make sure your internal crisis communications channels are in place before the crisis hits. The middle of a crisis is not the time to be asking your IT team to set up a new discussion forum or be training your employees to use a communications channel.

    Make sure the internal crisis communications channels you choose are easy to use, effective and simple to activate and manage.

    Have a range of internal crisis communications channels available to communicate during a crisis, not just one. Depending on the nature of the crisis, some channels may not be practical to build in some redundancy.

    These are some crisis communications channels you may consider using:

        Desktop alerts can be a fast way to get messages to employees who use computers.
        Message reporting tools can show which employees have read the messages and identify 'gaps' in your coverage. These gaps may indicate that your computer network is down in a particular area and that you need to find other ways to communicate with some employees. Back up these desktop alerts with digital signage on screensavers, and use desktop newsfeeds to update employees on progress.
        Set up 'sleeping' discussion forums and blogs in advance, target the employees you want to reach and the rights you want to give them (e.g., view, read, comment), and choose moderators. Then click to activate the discussion forum or blog when you need it. As soon as an employee posts a comment, your moderator will receive a desktop alert notification. You can activate other communications channels quickly too (e.g., desktop alerts, desktop newsfeeds and digital signage on screensaver), to make employees aware that these discussion forums and blogs are available.

    Use social media to listen to your employees.

    Some organizations shy away from setting up social media channels internally as they are concerned they will turn into an 'online complaints desk.' This can be a valid concern. However, you cannot turn off employees' dissatisfaction just by refusing to hear it, and many crises start as small, smoldering problems that people have chosen to ignore. Social media are an excellent way to bring these issues to the fore. While they may create more work in the short term, they will let you keep a finger on the internal pulse and respond to issues early.

    Set up target audiences in advance.

    Use an internal communications solution that lets you target the employee groups you communicate with.

    Connect people in advance and help them collaborate.

    Use an internal crisis communications solution that lets you set up a crisis management team as one of your target messaging groups. So when your emergency strikes, you can communicate with the crisis team quickly and easily. You can also set up, in advance, a secure discussion forum for the crisis team to use to share ideas during the crisis. Both features will help you respond to the crisis quickly.

    Carry out scenario planning and plan messages.

    Set up different messages in advance, target them to the relevant employees and store them without publishing them. So when a crisis hits, you can update the appropriate words and distribute them to your targeted employees within minutes, using a range of channels: digital signage on screensavers, desktop alerts, desktop newsfeeds, discussion forums, and blogs.

    When a crisis hits

    Make and communicate decisions quickly.

    Fast, effective decisions are critical during a crisis. But making the right decision at the right time often means bringing together busy people in different time zones. An online discussion forum can help here. Set it up in advance and activate it quickly when you need to. Use the targeting, security and authentication features to restrict access. Delete or archive the messages when you no longer need them.

    As soon as you have made your decisions, tell your employees. If they understand your choices, and the reasons for them, they are likely to get behind them. An approval desktop alert can be helpful here, mainly if one or more people need to approve messages before they go out. Use the recurrence settings to get quick sign-off. This will help you finish words and push them out to employees in a timely way.

    Tell your employees first.

    Whenever possible during a crisis, communicate internally before you spread the word externally. Open, timely communication with your employees will help build trust and make them willing to represent your organization and support the way it is handling the crisis.

    Communicate face-to-face.

    Face-to-face communication can be one of the most effective ways of communicating during a crisis. However, small, personal gatherings tend to be more appropriate than large 'town hall' meetings. Use an RSVP desktop alert tool to offer different session times and gather employees' questions and concerns before the meetings.

    Listen to your employees.

    Use a popup staff survey tool to 'temperature check' and gather employees feedback quickly and efficiently as you respond to the crisis. Deliver your survey onto the desktop of the employees you target and repeat and escalate the message, to encourage employees to reply.

    Employee discussion forums let you gather qualitative feedback. Employees may be reluctant to disagree openly with the way you are managing the crisis but, if you give them for voicing their opinion online (anonymously, if needed), they are likely to be more candid. You may not want to hear some of their comments, but they will give you a valuable point-of-view.

    Offer answers to employees' questions.

    An interactive Q&A forum can be a simple, effective way to provide answers to concerned employees. You may not be able to predict all the questions they may have, as the situation may be changing fast, so use this online forum as an evolving FAQ.

    Manage 'data deluge.'

    'Information overload' is a problem in most organizations at the best of times. During a crisis, managing this issue is more critical than ever. Employees may become confused about where to find correct, up-to-date information and relevant messages may be buried in the deluge of data.

    Shield employees from a low value, mass internal communications. You may wish to defer all non-critical discussion. Or consolidate 'lower value' updates into a 'one-stop magazine.'

    Managing information overload helps increase the chances that employees will notice your internal crisis communications. An acknowledgment desktop alert also lets you check whether employees have read and acknowledged essential messages. Use the up-to-the-minute reporting tools to see which words employees have learned and where you may need to use other channels to get your message across.

    Make sure your leaders are seen to be leading.

    The more visible your executives are during the crisis, and the more open they are about what is happening, the better. An executive blog can be an effective way to communicate during an emergency and show the executive team leading from the front. If face-to-face meetings are not possible, video can be a fast, personal alternative.

    Involve your line managers.

    Employees will look to their direct manager for information about the crisis and what it means for them. So make sure you give your managers the information they need. The urgency of the crisis may force you to update employees directly, rather than 'cascading' information through your managers in the way you usually would. However, there are other ways to support your managers. Consider using a discussion forum for them to ask questions and share concerns. Or set them up as a targeted group and use tools like desktop alerts and RSS feeds delivered onto the desktop to remind them about the critical role they play in leading their employees through the crisis.

    Keep your messages short and simple.

    Crises breed concern and concern produces short attention spans. So keep your messages quick and straightforward. Use simple terms, short sentences and features like headings and bold type to highlight your main points.

    Repeat messages using a range of internal communications channels.

    A crisis can be a crazy, distressing time. Different people absorb information in different ways and at different times, so repeat you're important messages regularly, using a range of channels. For example, consider using:

        Desktop alerts for fast 'cut-through';
        Face-to-face meetings, information hotlines and discussion forums to communicate, listen and give more context;
        Screensavers, desktop feeds and e-mag articles to remind and reinforce;
        Helpdesks, Q&A spots and the intranet for more information;
        SMS messaging and audio-conferencing for employees without computers.

    Focus on employee well being.

    Some crises put employees' health and safety at risk. Addressing this risk should be a high priority. Until you can reassure employees that your organization is taking appropriate steps to deal with the crisis, they are unlikely to be able to focus effectively on anything else. The Swine flu pandemics have been recent examples.

    Screensavers can be a great way to focus on the precautions the organization is taking and to encourage employees to 'do their bit'. Highly visual messages help reassure employees that the organization is prepared.

    Focus employee discussion internally.

    Due to social media, messages can now spread faster and more comprehensive than ever before, both inside and outside your organization. They can be subjective, distracting, hard to manage and inaccurate. Social media can spread panic as effectively as they reassure.

    One way to limit the adverse effects of social media is to provide your social channels and to restrict their use to within your organization. While this will not stop employees posting on external sites, it will reduce this and concentrate the debate inside your organization. Any foreign postings employees do make it more likely to be accurate and support the organization's response to the crisis.

    Use secure internal social media channels that let employees have their say in a way where you can follow the postings and correct any misinformation. Unlike email which can end up in the hands of people outside your organization, be sure to use channels that are designed to keep internal messages exactly that - civil.

    After the crisis

    Get back to 'business as usual' as soon as you can. Focus your internal communications again on the things that matter to your organization - your strategy, how you are performing, new projects, the excellent work your employees are doing.

    Recognize how your employees have contributed during the crisis.

    Use screensavers, posters or the staff magazine to thank your employees and profile those who have played an essential role in dealing with the crisis.

    Lighten up

    If you have been controlling some of your channels more strictly than usual during the crisis (e.g., moderating social media more closely or editing internal communications more tightly), lighten up on the controls.

    Wipe the slate clean.

    Remove old messages that only serve to remind employees of the difficult time your organization has been through. Replace visual words, remove old discussion forums or archive old posts. Your focus needs to be on the present and the future, not the past.

    Learn from the crisis - and start planning for the next one.

    Every crisis brings opportunities to learn. So take the time to review. What worked well? And what could you have done better? Use this information to refine your internal crisis communications plan. Review your scenarios, update your draft messages, improve your internal crisis communications channels.

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  • The Role of Effective Communication Skills in Your Professional Life

    Think "Communication Skills" and all our thoughts focus towards speaking and language skills, academically related and mostly used in our personal lives. More than often, we ignore its value and importance in our profession and at our workplace. We all have to communicate with our peers, subordinates, seniors, internal and external customers, which makes effective communication skills a must-have.Komunikasi Itu Mudah

    The following are the essential skills one should master to become a skilled communicator and use it to climb up the ladder of personal and professional success:

    Listening skills: This skill ranks topmost in the list as the ability to listen, understand and reciprocate to other's views, considered to be quite an essential one in the corporate world. Listening shows that the other person's opinion is necessary and you are willing to believe them while being open to new concepts and ideas. While speaking, an active listener will always pause for the audience's response, repeat it and also ask questions that confirm their involvement in the ongoing conversation.

    Verbal Skills: This is a skill that helps us to navigate our way through daily meetings, one to one discussions and brainstorming sessions. Bright and articulate speakers are usually the most effective as they reflect their uncluttered thoughts and leave no ambiguity in the listeners' mind. Since attention spans are becoming shorter, it is always a good idea to put one's thoughts in a clear and concise manner, focusing on the most vital segments of the conversation. While undergoing training on communication skills, a lot of emphases is given to the development of verbal skills that engage others and help to reach a mutual consensus.

    Written Skills: Modern businesses are heavily dependent on email communication, presentations, and social media. Writing clear and accurate emails is undoubtedly a great skill all employees should possess, irrespective of the business function one is associated with. You should be able to focus on the essential points without rambling and using unnecessary words or repeating them. It is also necessary to use an appropriate tone without getting too casual as this could ruin a perfectly good business association with a potential customer. Komunikasi Itu Mudah

    Excellent written skills include proper follow-ups and closing of the communication loop, the latter being considered a valuable asset in the world of cluttered electronic mail. This skill takes up a large portion of any communication training module.

    Interpersonal Communication skills: Success at building a robust interpersonal relationship through effective communication is a precious asset for any individual aspiring to make it to the top. Interpersonal skills help one to communicate not only at the business level but at a personal level too, thus taking the relationship a notch higher. It is useful in building bonds and helps employees to find common ground.

    Presentation skills: The day of a busy corporate executive is filled with meetings, video conferences and of course, presentations. It could be a presentation of ideas, information or product details, either to an internal team or to a potential customer. A good presenter uses anecdotes, stories, and references to make a presentation impactful and moving. The entire focus is on getting the desired outcome by positively influencing the audience and is a part of practical communication skills. Eye contact with the audience, a relaxed attitude and a dash of humor are all essential ingredients of a memorable presentation.

    Remember Komunikasi Itu Mudah, no great communicator in the corporate world is born with these skills. Learning these skills by attending training in communication skills and practicing them in real life scenarios is the key to mastering them. These skills serve as perfect stepping stones for achieving corporate success at the highest level, and Maguire Training has been instrumental in transforming lives through their innovative training modules.

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    chi deve farlo 

    Il corso SAB ex REC (D.Lgs 59/2010) permette di ottenere l’autorizzazione valida per l’apertura di attività professionali, in forma individuale o collettiva, relative alla somministrazione e commercio di alimenti e bevande. Una volta acquisita la licenza è possibile avviare il proprio bar, ristorante, tavola calda, paninoteca, oppure un’attività e-commerce di generi alimentari.

    Una volta superato l’esame, i documenti relativi all’apertura dell’attività (o al subentro a un’attività già esistente) vanno presentati allo Sportello Unico Attività Produttive del comune di appartenenza o, in alternativa, all’Ufficio di Commercio del comune stesso.

    Il corso SAB  non si deve confondere con il corso HACCP è invece incentrato sull’autocontrollo alimentare e deve farlo chiunque titolare o dipendete entra in contatto, durante la giornata lavorativa, con l’alimento o la bevanda.

    corso ex rec 

    Va ricordato che il corso Rec fa riferimento al vecchio Registro Esercenti il Commercio, oggi abolito e sostituito da una serie di norme morali e professionali da apprendere durante i corsi di somministrazione alimenti e bevande. Ecco perchè quando si parla di corso SAB spesso si chiama anche corso ex REC. La validità del corso ex Rec si allarga a tutte le regioni, ovvero non è obbligatorio seguire il corso nella stessa regione in cui si vorrà poi aprire la propria attività.

    chi NON DEVE FARE il corso SAB 

    Non è sempre è obbligatorio fare il corso SAB ci sono alcuni casi che prevedono l’esonero. Chi può vantare almeno uno tra i seguenti requisiti:

    ·         una laurea tra medicina, agraria, biologia, farmacia

    ·         un diploma tra alberghiero, ragioneria (prima del  2000)

    ·         almeno 2 anni come addetto alle vendite in un’attività di somministrazione e commercio di alimenti e bevande negli ultimi 5 anni

    Per l’elenco completo dei titoli di studio e/o professionali rivolgersi al proprio Comune.

    Se non hai un titolo che ti esonera dal fare il corso SAB puoi scegliere tra i corsi di formazione offerti su FioreRosalba.com, che può essere espletato tramite due diverse opzioni standard o express, diverse per costi e tempistiche di completamento e sedi esami. Entrambe le sedi sono facilmente raggiungibili tramite aeroporto e/o ferrovie dello Stato o autobus..


    COSA STUDI nei corsi SAB su FioreRosalba.com 

    Durante i corsi vengono trattati nello specifico argomenti relativi a salute e sicurezza sul lavoro, elementi di gestione e marketing aziendale, elementi di legislazione commerciale, tutela e informazione del consumatore, igiene dei prodotti alimentari e tecniche di comunicazione, al fine di fornire a ogni corsista tutti gli elementi utili per gestire con profitto la propria futura attività.

    programma completo



    Essere maggiorenne ed aver conseguito la terza media o assolto l’obbligo scolastico. Se sei cittadino straniero oltre la conoscenza dell’italiano è richiesto il permesso di soggiorno*.

    *(Per i cittadini extra UE, l’Ente si riserva la facoltà di verificare preliminarmente la validità del titolo di studio e accertare la conoscenza della lingua italiana).





    1.    Bottega Verde – Corso San Gottardo Milano

    2.    Old Ways Sports Pub – Cremona

    3.    Il transatlantico – Sala Ricevimenti – Crotone

    4.    Stadtlcafè – Bolzano

    5.    Malgacia – Trento

    6.    Birra Monaci Venusi Napoli

    7.    La Doi Ursuleti – Catania

    8.    Carolina Emporio – Roma

    e tanti altri in tutte le Regioni e Comuni italiani.


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  • Komunikator Handal adalah

    Karyawan dengan karier cerah
    Pemimpin perusahaan yang mendapatkan dukungan karyawannya mencapai tujuan bersama
    Mahasiswa yang ngehitz di kampus
    Pelamar kerja yang mendapatkan pekerjaan impian

    Buat saya, ada banyak metode untuk melatih skill komunikasi. Salah satunya lewat kompetisi speaking.
    Di International Speech Contest Toastmaster Malang yang diselenggarakan kemarin, saya didapuk menjadi dewan juri. Dalam proses lomba, saya melihat dan merasakan banyak energi positif dari para peserta. Mereka masih muda namun punya semangat belajar yang tinggi untuk mengembangkan diri.
    Speech contest adalah wadah tepat untuk menyampaikan gagasan secara menarik dan inspiratif. Mereka belajar menyusun cerita sekaligus melatih cara penyampaiannya - suara, intonasi, ekspresi wajah dan pergerakan tubuh.
    Good job guys! Dan selalu ingat, yang namanya skill perlu terus dilatih. Komunikasi itu mudah jadi Jangan kasih kendor! Hehe..

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  • Anda Butuh Mobil? Ini Dia Rental Mobil Malang Terbaik

    Daftar Rental Mobil Malang Terbaik yang Wajib Diketahui

    Rental mobil Malang terbaik, bagi Anda yang sedang melakukan traveling utamanya ke daerah Malang, tidak afdol rasanya jika tidak menjelajah setiap titik tempat wisata yang ada di Malang.

    Malang adalah salah satu surga wisata. Wisatanya yang beragam tidak akan cukup jika dijelajahi hanya satu dua hari. Tempat wisatanya juga tersebar di berbagai penjuru. Untuk menjelajahinya pasti dibutuhkan transportasi. Untuk Anda yang punya kendaraan pribadi tentu bukan masalah. Namun, jika Anda adalah seorang backpaker dan tidak ada kendaraan, mencari sewa mobil atau mobil adalah solusinya.

    Untuk menjelajah kota Malang utamanya yang tidak bisa dijangkau dengan mobil, sepeda mobil adalah alat transportasi yang tepat. Seakan menangkap peluang, kini banyak berdiri rental mobil di daerah Malang untuk memenuhi kebutuhan wisatawan dari Malang atau luar Malang.

    Karena ada banyak rental yang menawarkan jasanya, memilihnya pun harus dilakukan dengan hati-hati. Berikut ini adalah beberapa tips cara memilih rental mobil terbaik;

    1.       Rental Mobil Benar-Benar Ada

    Saat ini akan banyak sekali ditemukan jasa rental dengan modus penipuan atau rental mobil abal-abal yang tujuannya mendapatkan keuntungan. Pastikan bahwa rental mobil Malang terbaik yang Anda pilih real atau nyata dengan memastikan ada tidaknya alamat serta kontak yang bisa dihubungi.

    2.       Kredibilitas

    Rental mobil yang dapat dipercaya dan bisa digunakan jasanya adalah rental mobil yang telah teruji kredibilitasnya. Artinya rental tersebut telah berpengalaman puluhan tahun dan profesional dibidangya.

    Cara memastikannya salah satunga adalah dengan melihat testimoni dari para pelanggan yang telah menggunakan jasanya.

    3.       Pembayaran

    Saat menggunakan jasa rental mobil sudah pasti akan ditentukan bagaimana sistem pembayarannya. Tips yang dapat digunakan adalah pilih jasa rental mobil yang menggunakan ketentuan bahwa pembayaran jasa bisa dengan melakukan DP terlebih dahulu. Sisa pembayaran akan dilakukan saat pengembalian mobil. Hal tersebut berguna untuk menghindari penipuan.

    4.       Ketentuan

    Jasa rental mobil yang terpercaya adalah adanya syarat dan ketentuan yang diberlakukan untuk para pengguna. Umumnya syarat yang dipakai adalah tentang masalah identitas sebagai jaminan.

    Umumnya identitas yang dijadikan jaminan ada dua macam yaitu E-KTP atau KK atau bisa KTM untuk mahasiswa.

    Ketentuannya bisa berupa tentang tata cara penyewaan serta bagaimana apabila terjadi keterlambatan pengembalian atau perpanjangan masa sewa.

    5.       Surat-Surat yang Dibutuhkan

    Terpenting yang harus Anda perhatikan adalah adanya surat-surat mobil yang berlaku yang disediakan jasa rental mobil. Karena surat ini tentu akan Anda butuhkan selama perjalanan. Apabila surat yang dibutuhkan lengkap artinya rental tersebut profesional karena tidak mungkin mengharapkan para pelanggannya terkena razia saat perjalanan.

    6.       Kondisi Mobil

    Untuk melakukan perjalanan jarak jauh, yang dibutuhkan adalah kondisi kendaraan dalam keadaan prima. Jadi saat melakukan transaksi penyewaan pastikan juga bagaimana kondisi mobil yang akan Anda sewa. Apakah masih layak pakai atau tidak.

    Sekarang Anda tidak perlu risau lagi saat bepergian ke Malang dan ingin menjelajah setiap sudut di kota Malang, ada banyak rental mobil Malang terbaik yang akan membantu Anda menyediakan berbagai armada mobil jenis apapun. Untuk tarif sewanya pun masih terbilang murah dengan proses yang mudah dan cepat. Fasilitas yang disediakan pun sangat lengkap serta servis yang memuaskan.

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